Privacy Policy

Privacy Policy & SMS Terms and Conditions

Introduction: Thank you for choosing LUS EXPRESS INC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services or website lusexpressinc.com.

1. Information We Collect

• Name
• Contact Information (email address, phone number)
• Shipping and Billing Address
• Company Information
• Shipment and dispatch details (load numbers, pickup/delivery locations, scheduling)

2. How We Use Your Information

• Process and fulfill orders and shipments
• Provide customer and dispatch support
• Send shipment and logistics updates
• Send promotional offers and company news only if you opt in

Your phone number will not be shared with third parties for their own marketing or any purposes. We will never share, trade, or sell your phone number or SMS consent to third parties under any circumstances.

3. Security Measures

To help protect your information, we use:

• SSL encryption to protect data transmission
• Firewall protection to prevent unauthorized access
• Regular security reviews to identify and mitigate vulnerabilities

4. SMS Terms & Conditions

4.1 Opt-In Method

Customers can opt in for SMS messaging from LUS EXPRESS INC through:

• Checking the SMS consent box on our website forms
• Filling out a paper or online enrollment form that includes SMS consent
• Texting a designated keyword (e.g., START) to our business number

4.2 Types of SMS Communications

We may send:

• Shipment tracking updates
• Freight pickup and delivery notifications
• Billing and settlement inquiries
• Dispatch and driver coordination messages
• Customer service and support messages
• Occasional promotional offers and company news (for customers who opt in to marketing)

4.3 Message Frequency

Message frequency will vary based on operational updates and promotions, but you may receive up to 5 messages per week.

4.4 Fees & Charges

Standard message and data rates may apply based on your wireless carrier's pricing plan. LUS EXPRESS INC does not charge extra fees for SMS messages.

4.5 Opt-Out & Unsubscribe

You can stop receiving SMS messages at any time by:

• Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message, or
• Contact us at support@lusexpressinc.com

After you opt out, you may receive one final confirmation message.

4.6 Help & Support

For assistance, reply HELP to any message, call +1 (847) 929-8844 or visit our Privacy Policy & Terms page at https://lusexpressinc.com/privacy.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your experience, understand usage, and improve our services. You can manage your cookie preferences through your browser settings. Cookies do not affect your SMS consent, and SMS opt-in is separate from website tracking consent.

6. Your Privacy Rights

• Access, correct, or update your personal information
• Opt out of marketing emails and SMS communications
• Request deletion of your data, subject to legal retention requirements

To exercise your rights, contact us at support@lusexpressinc.com.

7. Updates to Our Privacy Policy

We may update this policy periodically. Any changes will be reflected on this page with the latest revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

8. Contact Information

• LUS EXPRESS INC
• Address: 264 Sierra Pass Dr, Schaumburg, IL 60194, United States
• Email: support@lusexpressinc.com
• Phone: (847) 929-8844