Privacy Policy

Privacy Policy & SMS Terms and Conditions

Last Updated: September 1, 2026

Thank you for choosing LUS EXPRESS INC. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how LUS EXPRESS INC collects, uses, protects, and handles personal information when you use our services, communicate with us, or visit https://www.lusexpressinc.com.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address and telephone or mobile phone number
• Shipping or billing address
• Company information
• Shipment information, load numbers, pickup and delivery locations, and scheduling information
• Other information necessary to provide freight, logistics, dispatch, billing, and customer support services

When you choose to opt in to SMS communications, we may also collect and maintain information relating to your SMS consent, including your mobile phone number, date and time of consent, method of consent, and SMS communication preferences.

2. How We Use Your Information

• Process and coordinate freight shipments
• Provide shipment tracking and delivery updates
• Communicate regarding pickup and delivery
• Provide dispatch and driver coordination
• Respond to customer service requests
• Communicate regarding billing or settlement matters
• Maintain business records
• Provide other services requested by you
• Send SMS messages when you have provided the consent required for those communications

3. Mobile Information and SMS Privacy

LUS EXPRESS INC respects the privacy of consumers who choose to receive SMS communications from us.

No mobile opt-in data, SMS consent, or text message consent will be shared with third parties or affiliates.

Mobile information obtained as part of the SMS consent process will not be sold, rented, traded, or transferred to third parties or affiliates for their own marketing or promotional purposes.

SMS consent is specific to communications from LUS EXPRESS INC and is not a condition of purchasing goods or services.

4. SMS Terms & Conditions

4.1 SMS Consent and Opt-In

Customers may voluntarily consent to receive SMS communications from LUS EXPRESS INC through an SMS consent checkbox on our website, an online or paper form containing SMS consent language, or another documented method of express consent.

Website SMS consent checkboxes are optional and are not pre-selected.

By opting in, you consent to receive conversational and informational SMS messages from LUS EXPRESS INC relating to freight and logistics services, including shipment tracking, pickup and delivery notifications, dispatch and driver coordination, billing or settlement communications, and customer service or support. Consent to receive SMS messages is not a condition of purchasing goods or services.

4.2 Types of SMS Messages

If you consent to receive SMS messages from LUS EXPRESS INC, you may receive conversational and informational communications relating to:

• Freight and logistics operations
• Shipment tracking
• Pickup and delivery status
• Scheduling
• Dispatch and driver coordination
• Billing or settlement matters
• Customer service and support

4.3 Message Frequency

Messaging frequency may vary depending on your shipments, account activity, communications with LUS EXPRESS INC, and service requirements.

4.4 Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless service plan. LUS EXPRESS INC does not charge an additional fee for receiving SMS communications from us.

4.5 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any SMS message from LUS EXPRESS INC.

You may also request to stop receiving SMS messages by contacting us at support@lusexpressinc.com.

After opting out, you may receive a confirmation message indicating that you will no longer receive SMS messages from that number.

LUS EXPRESS INC will honor SMS opt-out requests and will not continue sending messages to a consumer who has withdrawn consent unless the consumer subsequently opts in again.

4.6 Help

For assistance with SMS communications, reply HELP to any message from LUS EXPRESS INC. You may also contact us at support@lusexpressinc.com or (847) 929-8844.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. These safeguards may include encrypted data transmission, access controls, firewall protection, and security monitoring and reviews.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and improve our services. Cookie preferences are separate from SMS consent. Accepting website cookies does not constitute consent to receive SMS communications.

7. Your Privacy Choices

You may contact LUS EXPRESS INC to request access to, correction of, or deletion of certain personal information, subject to applicable legal and record-retention requirements.

You may withdraw your consent to SMS communications at any time by replying STOP.

For privacy-related requests, contact support@lusexpressinc.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or applicable requirements. The latest version will be published on this page together with the date of the most recent revision.

9. Contact Information

• LUS EXPRESS INC
• Address: 264 Sierra Pass Dr, Schaumburg, IL 60194, United States
• Email: support@lusexpressinc.com
• Phone: (847) 929-8844
• Website: https://www.lusexpressinc.com
• Privacy Policy & SMS Terms: https://www.lusexpressinc.com/privacy-policy